Return Policy

Effective Date: 01-06-2025

Returns

   
• You have 7 calendar days to return an item from the date you received it.

   
• To be eligible for a return:
       
  
         
  • The item must be unused and in the same condition that you received it.
  
         
  • It must be in the original packaging, including all accessories, manuals, and documentation.
  
         
  • Proof of purchase (receipt or order confirmation) is required.
  
       
  
     

 

Non-Returnable Items

   
• Final Sale / Clearance Items

   
• Consumables and Accessories

   
• Custom-Built Electronics or Special Orders

   
• Personal Use or Hygiene Products

   
• Licensing and Subscriptions

   
• Items Missing Packaging or Serial Number Tampered

 

Return Process

   
1. Contact our customer support at [email protected] or 0766466771 to initiate a return.

   
2. We will provide a Return Merchandise Authorization (RMA) number and return instructions.

   
3. Ship the item to the address provided, clearly labeling the RMA on the package.

 

Note: Customers are responsible for return shipping costs unless the return is due to a company error or a defective item.

Refunds

   
• We will inspect the returned item and notify you of the refund status.

   
• If approved, a refund will be issued to your original payment method within 5–10 business days.

   
• Shipping charges are non-refundable unless the return is due to our error.

 

Exchanges

If your item is defective or damaged, contact us to request a replacement.